Personal information charter

How the Certification Officer uses information you provide, and the ways in which we protect your privacy.

We are committed to protecting your privacy. We will not share your information with others without your prior consent.

We will respect your email privacy. You will receive unsolicited mail from the Certification Officer only if you have agreed to this.

If you send an email or letter asking for information, we may need to contact other government departments to find that information. If your question is technical, we may need to pass it to our technology suppliers.

We do not pass on any of your personal information when dealing with your enquiry, unless you have given us permission to do so. Once we have replied to you, we keep a record of your messages for 6 months for reference and audit purposes, after which it is deleted.

Data Protection Act

Under the Data Protection Act, we have a legal duty to protect any information we collect from you. We do not pass on your details to any third party or government department unless you give us permission, or we are legally permitted to do so.


We welcome your feedback.

General enquiries

Certification Office
Lower Ground Floor
Fleetbank House
2-6 Salisbury Square


Visitors to the Certification Office should be aware that currently in the event of an emergency evacuation of the building evacuation is via two flights of stairs. Anyone with mobility impairment wishing to visit the office should contact us before doing so in order to make any necessary arrangements