How to complain
Most complaints can be taken up directly with the person you have been dealing with. Otherwise you can email us at firstname.lastname@example.org.
If you’re not satisfied
If you’re not happy with the response you’ve received, then you should write to our chief executive, James Jacob, giving as much information about your complaint as possible.
Central Arbitration Committee
2-6 Salisbury Square
What happens next
If you’re still unsatisfied with how your complaint has been handled you can ask your MP to refer it to the Parliamentary and Health Service Ombudsman.