News story

VMD web and telephone services will be unavailable from 01:00, 19 January to 08:00, 21 January

Web services, such as the Special Imports System, and the telephone service will be unavailable due to essential electrical maintenance.


The following online application services will be unavailable:

Special Import Ceritifcates

Special Treatment Certificates

You should obtain an import certificate in advance if you think you will need to import/use an imported medicine during this period. In urgent cases you may purchase and use an imported veterinary medicine prior to obtaining a certificate from the VMD. This is a special dispensation which only applies to the VMD online system during this maintenance period. You should obtain an import certificate retrospectively as soon as possible.

Research Import Certificates

Export Certificates

Microchip Adverse Event Reporting

Animal Adverse Reaction Reporting

Human Adverse Reaction Reporting

The following online information service will be unavailable:

Product Information Database

Also, we will not be able to receive phone calls through the switchboard or via direct dial.

The systems should be operational again from 8:00 Monday 21 January.

The VMD apologises for any inconvenience.

Published 14 January 2019