World news story

UK Offers an Improved Visa Application Service in Vietnam

From 31 March 2014 you should make your application at the new UK Visa Application Centre operated by commercial partner VFS Global.

This was published under the 2010 to 2015 Conservative and Liberal Democrat coalition government

FCO Building
FCO Building

If you are applying for a visa to the UK, from 31 March 2014 you should make your application at the new UK Visa Application Centre operated by commercial partner VFS Global. VFS Global already successfully delivers our UK visa service in Ho Chi Minh City and in most countries across Asia Pacific.

The centre, which is located at the Vinafor Building, 11th Floor, 127 Lo Duc Street, Hai Ba Trung District, Hanoi, will provide customers greater convenience and extended opening hours. The Visa Application Centre will also offer customers access to a range of premium services including a premium lounge, SMS tracking service and internet kiosk.

In Ho Chi Minh City, the Visa Application Centre currently operated by VFS Global, will move from the 4th floor to the better offices on the 2nd Floor of the RESCO Building, 94-96, Nguyen Du Street, Ben Nghe Ward, District 1, Ho Chi Minh City.

Responding to customer feedback, the British Government is delighted to also announce that our successful priority visa service will be extended to all business visitors and students applying under the Tier 4 Points Based System. This service, which provide visas to be processed within three to five days for an additional fee, will be extended from 31 March 2014.

Lesley Craig, Deputy Head of Mission for the British Embassy Hanoi said “The UK wants to keep improving our close ties with Vietnam. The ability of Vietnamese to travel to the UK is an important part of this. I am delighted that we are expanding our premium services in Vietnam; and the opening of the new visa application centre in Hanoi will provide visa applicants with an improved service.“

The application process for visa applications remains the same with decisions being taken by British Government UK Visa and Immigration staff. Further information about our visa service in Vietnam is available on the GOV.UK website.

Notes:

  • The new Visa Application Centre in Hanoi will be located at: Vinafor Building, 11th Floor, 127 Lo Duc Street, Hai Ba Trung District, Hanoi.
  • The Visa Application Centre in Ho Chi Minh City will be located at: RESCO Building, 2nd Floor, 94-96 Nguyen Du Street, Ben Nghe Ward, District 1.
  • Information on VFS Global is available on their website.
  • New global contact centre for visa enquiries: From April 1, customers in Vietnam will also have access to a new global contact centre for visa enquiries. This will be operated by Hinduja Global Services from their contact centres in the United Kingdom and be available during Vietnamese working hours. This will replace the current limited enquiry service. It will offer a range of enquiry options including a free recorded service, a premium call service for those who wish to speak with a customer service officer, a web-chat service and a free email enquiry service. Further information and contact details of the new contact centre will be made available in due course.
Published 6 March 2014
Last updated 14 May 2014 + show all updates
  1. Added translation
  2. Added translation