World news story

Tour reps learn how police and Consulate help Brits in Benidorm

Tour operators have been finding out more about how the tourist police office in Benidorm (SATE) and the British Consulate can help British visitors in need, thanks to a meeting organised by the consular staff.

This was published under the 2010 to 2015 Conservative and Liberal Democrat coalition government

Specialized police helping victims of crime

The SATE office (Servicio de Atención al Turista Extranjero) is a place where tourists can go to get English language help and support if they have fallen victim of crime. They can fill out police reports, make emergency calls to cancel their credit cards, get money transferred, and contact their insurance companies or the Consulate.

Representatives from Thompson, Jet2Holidays, Cosmos and Thomas Cook have committed to encouraging their guests to make use of the SATE service, which is designed to ensure visitors to Benidorm get the support they need.

British Vice Consul, Lloyd Milen, who organised the event, said:

Tour operators are often the first point of call for a tourist who needs help, which is why it is so important they are up to date with the assistance on offer.

The service at the SATE office is invaluable for anyone who has fallen victim to crime, and it is great that tour operators are now fully aware of this vital source of support in Benidorm.

Mr Milen also said that it was important to prevent guests from becoming victims of crime in the first place, by encouraging them to keep their valuables locked away somewhere safe and carrying a photocopy of their passport instead.

Tour representatives also had an early chance to sign up to the British Embassy in Spain’s @britsvisitspain Twitter account and the ‘Brits Visiting Spain’ Facebook page, both designed to help British nationals make the most of their holidays here.

The SATE office can be found in Benidorm at the Centro Municipal Torrejó, Plaza de Canalejas, 1. It is open from Monday to Friday from 9-21h and at weekends from 10-14h.

Published 11 June 2014