News story

Essential work to upgrade redundancy payment system

The Redundancy Payments helpline has reopened while essential upgrade work continues.

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Can I submit my claim?

You can submit your claim as normal while the upgrade work continues.

Will my claim be delayed?

We pay 95% of claims within 6 weeks of receiving them. We do not expect the upgrade work to impact this performance.

We will be working hard to ensure that all claims are paid promptly and will contact you directly in the unlikely event that a claim will be delayed.

Can you tell me when my claim will be paid?

We will write to you to let you know when your claim has been paid.

We ask that you don’t contact us until at least 3 weeks after you have submitted your claim, as this may slow our efforts to pay claims.

I need to update my claim

If you need to update an existing claim please email us at Redundancy Payments. Please include your reference beginning ‘LN’ or National Insurance number.

Redundancy Payments helpline

The Redundancy Payments helpline re-opened at 10:30am on Wednesday 20 March.

We’re sorry for the inconvenience caused while we worked to upgrade the system.

More help and information about making a redundancy claim can be found here or you can email us.

Published 13 March 2019