Press release

Statistical press notice: NHS 111 Minimum Data Set – May Release

The following statistics were released today by the Department of Health: Call statistics to the NHS 111 service up to and including May 2012…

From:
Department of Health and Social Care
Published
6 July 2012
This was published under the 2010 to 2015 Conservative and Liberal Democrat coalition government

The following statistics were released today by the Department of Health:

Call statistics to the NHS 111 service up to and including May 2012 from the ten sites providing this service and able to provide data at this time. The sites are: County Durham and Darlington, Lincolnshire, Luton, NottinghamCity, Isle of Wight, Derbyshire, the North West, Hillingdon, Croydon and Inner North West London.

**The main findings for May 2012 were: **

  1. In May, there were 100,004 calls to the 111 service, with 78% of these calls from people directly dialling 111. Scaled up, this would represent 12.6 million calls per year acrossEnglandto the NHS 111 service.
  2. In May, 98% of answered calls made to NHS111 where answered within 60 seconds. Of all calls offered 1% were abandoned after waiting longer than 30 seconds.
  3. Average length of a call episode for data up to and including May was 9 minutes 32 seconds with 79% of callers receiving a triage and 3% of answered calls called back.
  4. On average 30% of call time was handled by clinical staff for all calls up to and including May.
  5. For the period between April 2011 to March 2012, 92% of callers were very or fairly satisfied with their NHS 111 experience.

The data can be viewed on the Department of Health website.

Published 6 July 2012