Press release

Statistical press notice: NHS 111 Minimum Data Set – February Release

NHS 111 Minimum Data Set – February Release

This was published under the 2010 to 2015 Conservative and Liberal Democrat coalition government


The following statistics were released today by the Department of Health:

NHS 111 Minimum Data Set – February Release

Call statistics to the NHS 111 service up to and including February 2013 from the eighteen sites providing this service and able to provide data at this time. The sites are:

  • County Durham and Darlington
  • Lincolnshire
  • Luton
  • Nottingham City
  • Isle of Wight
  • Derbyshire
  • The North West
  • Croydon
  • Hillingdon
  • Inner North West London
  • Hertfordshire
  • Great Yarmouth & Waveney
  • Oxfordshire
  • Wandsworth
  • Sutton & Murton
  • Norfolk
  • Suffolk
  • Kingston & Richmond

The main findings for February 2013 were:

In February, there were 218,144 calls to the 111 service, with 82% of these calls from people directly dialling 111. Scaled up, this would represent 13.2 million calls per year across England to the NHS 111 service.

In February, 90% of answered calls made to NHS111 were answered within 60 seconds. Of all calls offered 3% were abandoned after waiting longer than 30 seconds.

Average length of a call episode for data up to and including February was 10 minutes 30 seconds with 77% of callers receiving a triage and 4% of answered calls called back.

On average 29% of call time was handled by clinical staff for all calls up to and including February.

For the period between April 2011 to October 2012, 92% of callers were very or fairly satisfied with their NHS111 experience.

Further information can be found on the NHS England website

Published 12 April 2013