World news story

Reduced counter service at Islamabad

The British High Commission in Islamabad will continue to operate a reduced public counter passport service in preparation for the transition of passport services to the United Kingdom in 2014.

This was published under the 2010 to 2015 Conservative and Liberal Democrat coalition government

counter services

Customers can still submit passport applications by post. Guidance on how to do this is avaialable here:

Please note that only complete passport applications can be accepted and customers should make careful note of what essential and desirable supporting documentation should be submitted. Please note we can only accept payment by Bankers Draft payable at any branch in Islamabad and these should be made out to British High Commission. We regret that applications which are not fully supported with documentation or correct payment will be returned. Any changes to passport fees will be published on our website:

The Public Counter will be open between 1400-1500 from Monday to Thursday so that customers can collect their new passports. Customers will be notified in advance when their passport will be ready for collection. Customers who have been invited for interview will not be affected by the closure of the Public Counter and should continue to keep their appointment. Please bring a copy of the invitation to interview letter with you so that the Security Guards will grant access.

British Nationals requiring Consular Assistance will be able to see a Consular Official as usual. The Public Counter will be open for Assistance between 0800-1200 Monday to Friday.

A typical working week for the Public Counter is as follows:

Day Time-Morning Service Time-Afternoon Service Consular Assistance
Monday 08:00 – 1200 Interviews only 14:00 – 1500 Passport/Document Collection Available from 08:00 – 12:00
Tuesday 08:00 – 1200 Interviews only 14:00 – 1500 Passport/Document Collection Available from 08:00 – 12:00
Wednesday 08:00 – 1200 Interviews only 14:00 – 1500 Passport/Document Collection Available from 08:00 – 12:00
Thursday 08:00 – 1200 Interviews only 14:00 – 1500 Passport/Document Collection Available from 08:00 – 12:00
Friday Closed Closed Closed Closed Available from 08:00 – 12:00

Any change to these procedures will be published on our website. We apologise for any inconvenience that this will cause our customers. For further information:

HOW TO APPLY FOR YOUR BRITISH PASSPORT FROM PAKISTAN

All all passport applications must be sent to the British High Commission in Islamabad by courier/post. Payment must be made by Bankers Draft only. The mailing address is:

PPT Applications British High Commission Diplomatic Enclave P.O. Box 1122 Ramna 5, Islamabad

We recommend sending applications with a registered courier company or by registered post. Passport fees must be paid by a Bankers Draft only. We are unable to process any other forms of payment.

You can view all information related to British Passport Application (Fees/Requirements/Timing) by logging onto this website:

The British High Commission offices in Pakistan are not resourced to answer telephone enquiries about passport applications. If you cannot find the information you need on the website, you could contact the Passport Information Helpline at +44 208 082 4744 (Credit Card Line). The Helpline is open 24 hours a day, from 21:00 Sunday UK time - 01:30 Saturday UK time. Please be aware that you will be charged for this call at £0.72 per minute plus VAT.

Nationality Enquiries

The Home Office is the lead government department on nationality matters. If you have an enquiry about eligibility for British citizenship or nationality, information can be found here:

Urgent travel

If you need to travel urgently and your normal passport is not available you should contact your nearest Consular team in Pakistan – Islamabad or Karachi. They may be able to provide you with emergency travel documentation.

Published 12 November 2013