Press release

Power outage affecting Veterans UK helpline - Normal service now expected from Tues 19th November

As a result of a power outage at Veterans UK’s offices, the Veterans UK helpline is currently offering a limited service.

stock image of outside Ministry of Defence main building.

Normal service now expected from Tues 19th November

As a result of a power outage at Veterans UK’s offices, the Veterans UK helpline is currently offering a limited service.

Calls can still be made to 0808 1914 218 in the usual way but a call-back system is being offered for case specific enquiries. Calls should be returned the same day (next day for calls near to closing time).

If your enquiry is not urgent, please e-mail veterans-uk@mod.gov.uk. We currently expect normal service to resume on Tuesday 19 November.

Published 13 November 2019
Last updated 14 November 2019 + show all updates
  1. Updated the information to reflect the status of the current power outage.
  2. First published.