World news story

Permanent Visa Application Centre opens in Minsk

On 15 January UK Visas and Immigration’s commercial partner, Teleperformance, opened its permanent Visa Application Centre in Minsk.

This was published under the 2010 to 2015 Conservative and Liberal Democrat coalition government

Ambassador Bruce Bucknell at the VAC opening

Ambassador Bruce Bucknell speaks at the opening of the new Visa Application Centre in Minsk

Her Majesty’s Ambassador to the Republic of Belarus, Bruce Bucknell officially opened the UK’s new Visa Application Centre (VAC) in Minsk on 15 January. This is the UK’s first commercially operated VAC in Belarus and the 50th, and final, VAC opened in UKVI Immigration’s EuroMed region.

Customers should now submit their applications and provide biometric details at the address below:

Business Centre Nemiga City
40 Nemiga Street
Minsk 220004

Based in a central Minsk location, the purpose built facility is operated by UKVI’s commercial partner, Teleperformance. Once submitted, applications are transported to Moscow where UKVI staff aim to process all non-settlement applications within 15 working days

Bruce Bucknell was joined by UKVI’s Regional Operations Manager for Russia and Belarus, Andy Newlands, and the Teleperformance zone manager for the region, Marina Dolotova. Key stakeholders from business, education and travel industries attended the opening along with representation from the Belarusian and other governments. Attendees were impressed by the smart, professional appearance of the new centre.

Prior to cutting the opening ribbon, Bruce Bracknell said:

I’m delighted that the UK Visa Application Centre is open. I hope that it will provide a good quality service to Belarusian visa applicants

This is also a good example of a public-private partnership in action. The outsourcing of the application centre allows more visa application points around the world, while delivering efficiency savings for the British government and taxpayer.

The Visa Application Centre has been running successfully since late last year enabling UK visa customers to submit their applications, along with the necessary biometric details, in Belarus. Customers applying at the new Visa Application Centre have the option of requesting a range of additional services from Teleperformance. These include use of the premium lounge, direct courier return and a Priority Visa Service (PVS) where, for an additional fee, customers can have their application placed at the front of the queue.

More details on how to find the VAC and the additional services available and further information about the VAC are available via the Teleperformance website

Published 20 January 2015