News story

Over 3 million renew tax credits on time

More than three million people renewed their tax credits on time, with many taking advantage of the new online option, HMRC announced today.

This was published under the 2010 to 2015 Conservative and Liberal Democrat coalition government


For the first time, 390,000 renewed via GOV.UK – nearly half of whom used a mobile phone or tablet to renew. The busiest day online was 31 July when over 21,000 claimants renewed. Over 1.2 million people called HMRC’s tax credit hotline to renew, while over 1.3 million renewed by post.

David Gauke, Financial Secretary to the Treasury, said:

I am delighted so many people have renewed on time, ensuring they get the financial help they are rightly entitled to. I’m pleased that so many took the option of renewing online via GOV.UK or through the phone app, showing HMRC is truly becoming digital by default and making services simpler and cheaper for taxpayers.

Anyone who has not yet renewed their tax credits but should have done so should call HMRC straight away on 0345 300 3900 to ensure their payments do not stop. More information is also available online at

Published 7 August 2014