News story

New hours for Insolvency Enquiry Line

The Insolvency Enquiry Line is changing its opening hours from 1 September 2015

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From 1 September 2015, the opening hours of the Insolvency Enquiry Line will change to 9am - 5pm Monday to Friday.

A review of line activity found that comparatively few calls are received between the hours of 8am and 9am, and the new hours will enable us to provide a better service to customers by concentrating resources and reducing waiting time during busier peak hours.

The Insolvency Enquiry Line provides information about insolvency legislation and procedures, including details of the official receivers’ and redundancy payments offices. The team cannot provide advice on case-related matters but will provide information based on the current insolvency legislation and related procedures and processes.

Until the 1 September 2015 hours remain 8am - 5pm, Monday to Friday. You can call the Insolvency Enquiry Line on 0300 678 0015.

Alternatively you can contact the Enquiry Line team online at: https://www.insolvencydirect.bis.gov.uk/ExternalOnlineForms/GeneralEnquiry.aspx

Published 19 August 2015