This was published under the 2010 to 2015 Conservative and Liberal Democrat coalition government
A new civil mediation directory will replace the National Mediation Helpline from 1 October.
The civil mediation directory will help individuals and businesses to find a civil and commercial mediation provider anywhere in England and Wales.
The mediation directory is an online tool and lists a number of local and national civil and commercial mediation providers, all of whom are accredited by the Civil Mediation Council.
Individuals can search the directory for a mediation provider that is local to them; and the cost of mediation is based on a fixed fee, depending on the value of the dispute. The directory will give individuals greater choice in finding a mediation provider that best meets their needs.
Access to the online directory will be via the Justice website, together with access points via the Directgov and Businesslink websites.