News story

London seminar: Digital by default: lessons for commissioning services in the digital age (5 July, 2016)

This seminar offeredthe opportunity to learn the lessons from BBC Radio about connecting with your customers, how to use data to shape your output and tips on what quality is right for your digital audience.

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featuring

Joe Harland

Head of Visual Radio, BBC

In today’s digital world, organisations are faced with the challenges of engaging customers to use their services and improving customer experience through ever increasing use of digital media.

As Head of Visual Radio at the BBC, Joe knows all about these challenges and how to commission services to meet those needs. This seminar offered the opportunity to learn the lessons from BBC Radio about connecting with your customers, how to use data to shape your output and tips on what quality is right for your digital audience.

Published 7 June 2016