News story

Issue with General Enquiries & Complaints

We identified a system issue affecting submitted general enquiries and complaints which has now been resolved.


We are aware of a system issue which affected some General Enquiries and Complaints forms submitted via between 20th and 30th April. The issue is now resolved. If you have not yet received a response to an enquiry made between these dates, please re-submit your enquiry or contact us on 0300 003 3601 for assistance. We are sorry for any inconvenience this may cause you.

Published 3 May 2019