Improved digital platform for trade remedies case management
The TRA will launch a new version of its Trade Remedies Service investigations platform this month.
About the new system
The updated Trade Remedies Service (TRS) will replace the current platform and is designed to improve usability, make processes clearer and enhance overall system functionality.
The new system has been developed using feedback from users and informed by research and testing. It introduces a more consistent and straightforward way for businesses to take part in trade remedies cases.
It will continue to support all existing trade remedies investigations and will be the portal for all new cases going forward.
Transition to the new system
To support the move, there will be a planned transition period.
During this time, participants in a Trade Remedies Authority (TRA) investigation will receive communications from their TRA case team explaining what to expect and how to prepare for the changes. Users are strongly advised to avoid starting new applications on TRS close to the transition period, as work started late may not transfer cleanly to the new system.
Planned downtime
There will be a planned downtime period to allow data to be transferred to the new system, which is expected to last from 19 June to 25 June.
During downtime:
- the case management system will not be accessible
- users will not be able to view, draft or submit documents on the platform other than viewing non-confidential files on the TRA’s public file
- the public file will still be available to view and download published documents
- users can still reach out to their contacts within the TRA for advice, information and support
Users should ensure where possible that any urgent work is completed in advance and that any documents they may need are downloaded before downtime begins.
Further details, including confirmed dates and times, will be provided to system users in advance.
What happens after go-live
Once the new system goes live, users will be able to:
- access the Trade Remedies Service through a new web address
-
create an account using the same email address they used for the previous TRS system - this will ensure existing cases are linked to their account
-
continue working on their existing cases
- access the TRA public file on its new link.
All existing cases will be transferred to the new system.
Step-by-step guidance, including how to log in and use key features, will be shared before go-live.
Support for users
The TRA will provide guidance materials, updates and reminders throughout the transition period to support users.
If you need help, you can:
- contact the TRA support team at serve-support@traderemedies.gov.uk
- contact your case team for case-specific queries
Additional support will be available following go-live to help users adjust to the new system.
Further information
Further updates will be published as the go-live date approaches, including confirmation when the new system is available.
Users of the system should continue to follow guidance from the Trade Remedies Authority.
For questions or enquiries about the new Trade Remedies Service, email: serve-support@traderemedies.gov.uk
UK businesses looking for support with considering a trade remedies case can contact the Trade Remedies Advisory Service (formerly the Pre-Application Office) by emailing: contact@traderemedies.gov.uk
The TRA will be monitoring media enquiries.
Notes to editors
- As an independent body operating at arm’s length from the Department for Business & Trade, the TRA is guided in its work by its principles of proportionality, impartiality, transparency and efficiency.
- The TRA welcomes applications for trade remedies investigations from any business operating in the UK. Read the TRA’s online guidance to find out more about how to apply and what information to provide.