From 10 December 2013, the application process will be centralised and British nationals in Vietnam should submit their passport application to Her Majesty’s Passport Office in the UK. All the information required to make an application can be found at https://www.gov.uk/overseas-passports. Applicants will be required to send their applications to the Passport Customer Service Centre in Liverpool. There will be no change to processing times.
This important change follows reviews by the National Audit Office and is designed to achieve economies of scale, greater security and consistency in decision making. Before 10 December 2013, British nationals living in Vietnam submitted passport applications to a regional processing hub in Hong Kong.
If you have recently submitted your UK passport application, it will still be processed.
For complaints on passports, please contact the Customer Contact Centre by phone, in writing (letter or fax) or by email at:
Passport Customer Service Centre, PO Box 175, Newport, Gwent, NP20 1XA, United Kingdom
Telephone number: +44 (0) 300 222 0000
Fax number: +44 (0) 1633 473899