News story

Future of Post Office is secure - Davey

As part of a progress update on Post Office policy, Edward Davey informed Parliament that pledges given during the passage of the Postal Services…

This was published under the 2010 to 2015 Conservative and Liberal Democrat coalition government


As part of a progress update on Post Office policy, Edward Davey informed Parliament that pledges given during the passage of the Postal Services Act that a new long-term deal between the Post Office and the Royal Mail would be reached before they separated, have now been delivered with the signing of a ten year deal this month.

The deal between the two companies gives additional certainty to subpostmasters across the UK and covers the full range of Royal Mail products available at post offices such as first and second class post, parcels, air mail, recorded and special deliveries. The deal adds to other recent progress for the Post Office, with extra Government cash kicking in, new national and local government contracts won, successful piloting of new models to transform many local post offices and improvements in financial services offered.

Postal Affairs Minister Edward Davey said:

“On coming to office, we found a demoralised Post Office, still losing substantial sums despite years of cutbacks and closures. So a year ago I set out a radical plan to transform Post Office’s future, with £1.34 billion of Government support and investment but without any closure programmes. Since then the Post Office has made good progress to become more competitive, building on its strengths.

“While it will take several years to turn round the Post Office’s finances, it’s increasingly clear the reforms are beginning to work. Concerns people had about the Post Office becoming independent from Royal Mail were always misplaced as that separation is part of our cure, but the ten year deal struck between Royal Mail and the Post Office will give subpostmasters and others greater confidence. Coupled with winning new contracts such as those with UKBA and Westminster Borough and the successful pilots of new operating models, the signs are extremely encouraging for the future of the Post Office.”

In November 2010 the Government published a statement of its plans to secure the future of the Post Office. In recognition of the key role post offices play in their communities, the Government has committed to maintain a network of at least 11,500 branches, and to build a long term future for those branches.

Over the past year Ministers and Post Office Ltd have been working hard to make good these commitments. A new Board has been appointed to oversee the Post Office as an independent business. Significant progress has also been made in developing the Post Office’s financial services business, with September’s extension of access to RBS accounts over Post Office counters, and the introduction of new products like the Junior ISA, launched on 14 November.

Post Office Ltd has also worked hard on its ambition to develop new and innovative Government services. The most recent example of success is its appointment as UKBA’s delivery partner for Biometric Residency Permits. Other examples include providing identity checks for London taxi drivers and a range of ‘front office’ transactions for Westminster Council.

Moya Greene, Royal Mail Group’s Chief Executive, today warmly welcomed the new, commercial agreement between the Royal Mail Group and Post Office Ltd. She said:

“I am delighted with this agreement. It provides a firm foundation for the Post Office’s long-term, sustainable future and ensures Royal Mail’s customers continue to get access to postal services in Post Office branches nationwide, the UK’s biggest retail network.

“Royal Mail and the Post Office have reached an agreement that is in the best interests of our customers and both businesses. The Post Office will continue to benefit from the sale of stamps and other delivery services. For Royal Mail, the business retains the current, unrivalled, UK-wide, retail distribution network for its products and services aimed at consumers and small businesses. We look forward to a new chapter in our continuing, close relationship.”

Paula Vennells, Managing Director of Post office Ltd, said:

“This is a good agreement for the Post Office, for the millions of customers a day who visit our branches and for our subpostmasters. We are the number one mails’ retailer in the UK and postal business accounts for a third of our income. A long term relationship with Royal Mail ensures we continue to provide the unrivalled access and great customer service in mails and parcels services, which individuals and business customers want from the Post Office.

“This vital agreement, along with our ambitious plans for growth in government services, our branch investment and modernisation programme, and our development of digital services will all help to build a long term and sustainable Post Office.”

During the passage of the Postal Services Act 2011 there were repeated calls for the Government to legislate for a service agreement between the two businesses. Ministers were clear at the time that the two companies would need to work together in the future. The commercially negotiated agreement announced today confirms this, and is a further crucial step in securing the long term future of the network.

The deal paves the way for the separation of the two companies under the provisions of the Postal Services Act 2011, which put in place powers for the Government to privatise the Royal Mail. Post Office Ltd remains in 100% public ownership, and the deal means that it can now focus on continuing to improve its financial sustainability as an independent business with certainty about its future.

Notes to editors:

  1. Royal Mail relies on the Post Office to provide access to its services for the public. Over 20m people visit the post office every week. Over the course of a year the majority will buy stamps and send letters and parcels with Royal Mail being the Post Office’s biggest customer.

  2. This long-term agreement will ensure that the following Royal Mail services will continue to be available over post office counters, including:

  • First and Second class letters;
  • Standard Parcels;
  • Recorded Signed For;
  • Special Delivery; and
  • International and Air Mail
  1. The Postal Services Act 2011 recognises that the businesses are very different, and will separate Post Office Ltd from Royal Mail. This will allow both companies to focus on building and improving their business. This decision has been broadly welcomed:
  • “Government should consider a demerger of Post Office Ltd from the rest of the Royal Mail Group [to] enable each of these two very different businesses to focus more attention on their significant, but divergent, problems”. (Postcomm, 2010)

  • “In particular we recognise the benefits of separating the post office network from Royal Mail.” (Mike O’Connor, Consumer Focus, November 2010)

  • “Under the Bill, POL will be separated from Royal Mail, which will then be privatised. POL could then be transformed into a mutualised company - a move welcomed by the NFSP… And to ensure that Royal Mail services are still available across post office counters after the two companies are separated, a 10 year long-term agreement must be signed between POL and Royal Mail to protect this vital source of income.” (NFSP, January 2011)

  1. Since 23 September 2011, RBS, NatWest and Ulster Bank personal and business account customers have been able to both withdraw cash and perform balance enquiries at their local post office, meaning that around 80% of all UK current accounts are accessible at the post office. With over 11,500 branches across the UK, this offers those customers local and convenient access to their cash, and is particularly important for those customers in communities where there is no standalone bank branch. It is the Government’s ambition that 100% of UK current accounts be accessible at post offices. The service is proving popular with over 1 million RBS and NatWest transactions at post office branches since the launch.

  2. On 14 November, the Post Office, in partnership with its banking partner, Bank of Ireland (UK) plc, launched a Junior ISA, offering parents and guardians of children under the age of 16 who didn’t qualify for a Child Trust Fund to benefit from a tax-efficient way to save for a child’s future. Further information can be found here

  3. On 6 December the UK Borders Agency (UKBA) announced that from spring 2012 employers will be able to check their foreign employees right to work in the UK at a number of post offices. Post Office Ltd will collect biometric data (fingerprints, digital photograph and electronic signature) and supporting documents from the applicant and send them securely to the UK Border Agency. This contract was awarded following a transparent and fair competition process. Further details can be found here

  4. The contract with Westminster Council will see the Post Office provide ‘front office’ services for 7 council services. This innovative scheme will help Westminster Council save money by reducing its front office costs, it will bolster business at local post offices helping to secure their sustainable future, and it will benefit local citizens who will be able to access these services at any of the 26 post offices in Westminster. Further details can be found here.

  5. A year long partnership pilot between Post Office Ltd, Sheffield City Council and the National Federation of Subpostmasters that looked at how closer engagement between company and local authorities can benefit consumers, council and company concluded in November 2011. An evaluation report of the pilot is accessible here. In September 2011, it was announced that Post Office Ltd would build on the experiences of Sheffield through strategic engagements with the following local authorities: Barnsley; Birmingham; Devon; Doncaster; Durham; East Devon; Essex; Hammersmith and Fulham; Hounslow; Kent; Kingston Upon Thames; Lancashire; Lancaster; Leeds; Liverpool; Maidstone; Neath Port Talbot; Northumberland; Oxfordshire; Reading; Rotherham; Ryedale; Sheffield; Wakefield.

  6. BIS’s online newsroom contains the latest press notices, speeches, as well as video and images for download. It also features an up to date list of BIS press office contacts. See []( for more information.**

Notes to Editors

Contact Information

Name BIS Press Office Job Title

Division COI Phone




Name Henry Tanner Job Title

Division Department for Business, Innovation and Skills Phone 020 7215 5947 Fax



Published 24 January 2012