DWP service update
On 26 June 2020, the Financial Conduct Authority placed a number of restrictions on Wirecard Card Solutions LTD.
Those who hold accounts by which Wirecard is the parent company such as Pockit will be affected. Their pre-payment cards will no longer be of use at cash machines and in shops, and they will no longer be able to access their accounts until the restrictions are lifted.
If you receive DWP payments of any kind into accounts held by companies associated with Wirecard, or have not been able to access your account since Friday 26 June 2020, please call the enquiry line specific to the benefit or pension you receive.
These numbers can be found at the top of any correspondence customers have received from the DWP and are listed below. More information can be access on the relevant benefit pages here.
We will not ask for your account details, but will request your security information. We will ask that those affected provide alternative method of payment details so that we can issue the support you need as soon as possible.
We will be contacting claimants affected by this issue. We would never ask for your account details on these calls.
We understand this may be a worrying time, and are here to help you with your benefit payments and let you know about other help that is available.
Contact Press Office
Media enquiries for this press release – 020 3267 5144
Press Office
Caxton House
Tothill Street
London
SW1H 9NA
Telephone: 0115 965 8781
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