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David Willetts on the Office of the Independent Adjudicator Annual Report

“Students are entitled to the best learning experience, so it is reassuring that there were only a small number of complaints - one for every…

This was published under the 2010 to 2015 Conservative and Liberal Democrat coalition government

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“Students are entitled to the best learning experience, so it is reassuring that there were only a small number of complaints - one for every 2,000 students - received last year, with a small minority of those actually upheld. An effective complaints procedure is one of the ways that universities can better understand the requirements and expectations of students, and I encourage universities to continue to improve their internal complaints processes, and to provide clear information for students.

“The government wants to see universities publishing clearer and more consistent information to students, as stated in the coalition agreement, this includes better information about the costs, graduate earnings and student satisfaction of different university courses.”

**Notes to editors:
**1. The Office of the Independent Adjudicator (OIA) is an independent body set up to review complaints from students in English and Welsh universities.

  1. The report can be downloaded from the OIA website at www.oiahe.org.uk

Notes to Editors

Contact Information

Name BIS Press Office Job Title

Division COI Phone

Fax

Mobile

Email NDS.BIS@coi.gsi.gov.uk

Name Michael Gibbs Job Title

Division Department for Business, Innovation and Skills Phone 020 7215 1635 Fax

Mobile

Email michael.gibbs@bis.gsi.gov.uk

Published 15 June 2010