News story

Crime news: offline CRM14 eForm users need to download latest version

This news article was published under the 2010 to 2015 Conservative and Liberal Democrat coalition government

What you need to do to make use of the latest version of the offline form.

Changes have been made to the eForms portal which mean providers need to make some changes in their web browsers to carry on using the ‘offline’ version of the CRM14 eForm.

Your browser is the software you use when visiting the web, for example, Internet Explorer (IE), Chrome, Safari, Firefox etc.

Next steps

What you need to is set out in the attached ‘How to clear your cache’ guidance document below.

By following the instructions you will delete your link to the downloaded ‘offline’ version of the CRM14 eForm.

You only need to update once

This will only need to be done once as the changes we are making will ensure that in future the offline version of the eForm will update automatically.

But before you do anything it is important to ensure that you transfer all existing ‘offline’ eForms.

Otherwise, clearing the cache will remove any forms from the computer or device you normally use. So you will lose work which you have started.

Further information

How to clear your cache

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