News story

Civil/crime news: Christmas telephone hours up to New Year’s eve

Telephone service hours on 24 December and 31 December 2015.

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Helpline services will be be closing at 4pm on:

  • 24 December – Christmas eve
  • 31 December – New Year’s eve

Offices will be closed from Friday 25 December to Monday 28 December inclusive and also on 1 January 2016.

Normal hours will resume on Monday 4 January 2016. Below is a list of the telephone services and email contacts affected:

Helpline and email contacts:

CAT/NCT Liverpool 0151 235 6750 LiverpoolCAT@legalaid.gsi.gov.uk
Liverpool.NCT@legalaid.gsi.gov.uk
CAT/NCT Nottingham 0115 852 6000 NottinghamCAT@legalaid.gsi.gov.uk
Nottingham.NCT@legalaid.gsi.gov.uk
CAT Birmingham 0121 232 5500 BirminghamCAT@legalaid.gsi.gov.uk
0121 232 5667
Crime billing 0115 852 6000 AGFS claims Advocates-fee@legalaid.gsi.gov.uk
LGFS claims Litigators-fee@legalaid.gsi.gov.uk
All other claim enquiries criminalfinance@legalaid.gsi.gov.uk
High Cost Crime Team 0151 235 6924 HighCostCrime@legalaid.gsi.gov.uk
National Immigration & Asylum Team 020 3334 5900 emergency-immigrationapps@legalaid.gsi.gov.uk
NIAT out of hours available every day with exception of Christmas day and Easter Sunday. Operates all other days on weekdays 5pm to 9pm and weekends/bank holidays 10am to 3pm asylum-out-of-hours@legalaid.gsi.gov.uk
Exceptional Case Funding Team 020 3334 6060 ECF@legalaid.gsi.gov.uk
High Cost Civil Team Brighton 01273 878870 HighCostCivil@legalaid.gsi.gov.uk
London 020 3334 5750 HighCostCivil@legalaid.gsi.gov.uk
Civil Customer Support Team 0300 200 2020 contactcivil@legalaid.gsi.gov.uk
Reduced lines will be operational till 5pm in the event of an urgent enquiry
Online Support Team 020 3334 6664 Online-Support@legalaid.gsi.gov.uk
Reduced lines will be operational till 5pm in the event of an urgent enquiry
National Taxing Team Birmingham 0121 232 5650
Manchester 0161 240 5739
Emergency contact numbers on Christmas eve: 07887627792, 07954574382, 07710347085
Welsh language line 0845 609 9989

Legal Aid Agency staff will be answering emails up until 4pm on both Christmas eve and New Year’s eve.

Published 17 December 2015