News story

Civil news: contacting the exceptional and complex cases team

Helpline calls about exceptional and complex cases must be made on 0300 200 2020 from 1 April 2017.


Call diverts for old exceptional and complex cases team numbers are being switched off on 1 April 2017 and you will need to use 0300 200 2020.

The 0300 200 2020 number is for the main customer services team. As advised in February this is the team which is now handling enquiries about exceptional and complex cases.

An amended ECF1 form is also being made available on GOV.UK on 1 April 2017. The only amendment to this form is the removal of the previous contact details for the team.

Further information

Exceptional case funding form and guidance – to download amended ECF1 form

Contacting the exceptional and complex cases team – 8 February 2017 news announcement

Published 22 March 2017