News story

Civil news: changes to high cost case process from 8 December

Improvements to the high cost case process in the Client and Cost Management System (CCMS) following provider feedback.


Starting on 8 December 2016 you will be able to:

  • submit ‘payments on account’
  • download high cost contracts within CCMS

These changes are in response to feedback received from providers.

What do I need to do?

A quick guide is available on the CCMS website with details of how to submit a payment on account. Interim bills submitted from 2 January 2017 will be rejected.

High cost contracts will not be sent in the post so you will need to download, print, sign and upload to the case plan request task.

What are the benefits?

  • payments on account will be automatically recouped on payment of the final bill
  • no adjustments will be needed if payments on account exceed the final bill amount
  • payment can be made more quickly

Further information

CCMS: Managing Live Cases

Published 7 December 2016