News story

Civil news: CCMS users given more time to prepare for system

Client and Cost Management System mandatory from 1 February 2016.


Civil legal aid providers, chambers and other CCMS users will not be required to use the Client and Cost Management System (CCMS) for all new casework until 1 February 2016.

It will now be mandatory to use the system from 1 February 2016. This follows discussions with representative bodies and feedback from those using the system who have asked for:

  • more time to prepare for the system
  • improvements to be embedded before it is mandatory

A number of improvements have already been made to CCMS as a result of user feedback and there are more in the pipeline – visit our ‘Enhancing CCMS’ web page.

Formal communications confirming this change in timetable will be issued to all provider users this month.

New timetable will help you

Making this change to the timetable will allow you to:

  • take advantage of improvements as effectively as possible
  • become more experienced in using CCMS before it is mandatory
  • adapt your business practices to online working

Do I still need to use CCMS?

We strongly recommend that you continue using CCMS to build up your experience at using the system. We also welcome your continued feedback while we further improve the system. Please remember that it will be mandatory in 2016.

Can I put off starting to use CCMS?

If you are a new user it is very important that you start using the system. You will need time to train staff, get used to using CCMS and adapt your business practices.

How likely are further delays?

The Legal Aid Agency has made a strong commitment to online working for both civil and criminal legal aid. We do not anticipate further delays.

Further information

Enhancing CCMS

CCMS training and quick guides

Published 12 June 2015