World news story

Changes to UK Visa Application process in Estonia

From 28 March 2014 the new commercial partner of UK Visas and Immigration, Teleperformance Ltd will take over the running of our Visa Application Centre in Tallinn.

This was published under the 2010 to 2015 Conservative and Liberal Democrat coalition government

"stamp"

The following changes will be made to the visa service that we offer:

  • Changes to opening hours. Opening hours will be every Friday from 09:00 – 13:00 in February, March, April and August and fortnightly at other times

  • User Pays charges. There will be a charge of £59 to use the Visa Application Centre in Tallinn. This will be in addition to the visa fee and will be charged in Euros using the consular rate of exchange at the point of booking the appointment. It covers the cost of providing the application submission facilities. This represents reduction in cost to applicants in the region of 100Euros as the fee includes the cost of return of documents by courier

  • The following additional services will be available from Tallinn. All other services currently offered will cease. All charges will be payable in Euros using our consular rate of exchange. Further details on all of the services, including eligibility criteria, will be available on the website when you book your appointment:

    • Priority Visa Service – £100 – allows you to have your visa application placed at the front of the queue by UK Visas & Immigration normally enabling a decision within 3-5 working days

    • Return courier – allows you to receive your decision by courier to your chosen address rather than returning to the Visa Application Centre to collect it. Included in the user pay fee

    • Passport pass back – £40 – allowing you to take your passport away with you and submit to us at a later date

  • Applicants have the alternative option of applying instead at

    • the Visa Application Centre in Stockholm, open every week Monday to Wednesday at the same cost of £59; or

    • the Visa Application Centre in Warsaw, open Monday to Friday and where no User Pay fee is charged

Further details on all of the services, including eligibility criteria, will be available on the website when you book your appointment.

UK Visas and Immigration (UKVI) will work closely with their Commercial Partners to ensure continuity of service during the transition period. There may however be a short transition period when no appointments are available. If you need to make an urgent application and there are no appointments available please contact one of the following numbers or use the link below to email your enquiry. These services are available in English only:

• +372-8801906. There is a fee of €2 per minute to make this call. Call charges on this number are billed to your credit card; charges are assessed only when you are connected to an agent. You can only pay for the service (using a secure, automated system) with a credit or debit card with the Visa or MasterCard logo.; or

You can find information about applying for a UK visa on our website. Here you will find information on whether you need a visa, the requirements for each visa category, the cost, guidance on how to apply for your visa and a link to information on your nearest visa application centre.

Should you need to ask a question about the visa application process you will also find telephone, email and webchat contact details on our website.

Please be aware that staff at this Embassy, and staff at the consular and passport call centres, are unable to assist with visa enquiries.

Published 4 March 2014
Last updated 20 March 2014 + show all updates
  1. New contact details added
  2. First published.