This was published under the 2010 to 2015 Conservative and Liberal Democrat coalition government
During March, our new commercial partner for UK visa services, Teleperformance Ltd, will take over the running of our Visa Application Centres in South Africa.
During March, our new commercial partner for UK visa services, Teleperformance Ltd, will take over the running of our Visa Application Centres in South Africa. The Visa Application Centres will be moving to different premises as follows:
|Application Centre||Date of re-location||New address|
|Cape Town||17 March 2014||Media Quarter Building, Corner of Somerset Road and de Smidt Street, De Waterkant, Cape Town|
|Durban||17 March 2014||3rd Floor, Office Tower, The Atrium Overport City, 430 Peter Mokaba Road, Durban|
|Port Elizabeth||17 March 2014||Ground Floor, Building 66, Fairview Office Park, Greenacres, Port Elizabeth 6045|
|Johannesburg||24 March 2014||3rd Floor, 24 Central, 6 Gwen Lane, Corner of Gwen and Fredman Drive, Sandton, Johannesburg|
|Pretoria||31 March 2014||1st Floor, Menlyn Corner, Frikkie de Beer Street, Corner of Lois Avenue and Atterbury Road, Menlyn, Pretoria|
UK visa customers will continue to complete their applications and pay their visa fee online at Visa4UK before selecting an appointment at their nearest application centre. Hours of operation at the centres will be 0830-1600hrs. We are making no changes to our customer service standards as a result of this process. We will work closely with our commercial partner to ensure continuity of service during the transition period.
All UK visa applications will continue to be decided by UK Visas & Immigration staff.
The UK remains open for business and these new arrangements will allow us to maintain a world class, competitive visa system to support Britain in the global race. We are listening to the needs of our customers and these changes will improve our service by increasing the number of visa application centres globally and expanding the number of locations and countries where premium services are available.