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Changes to the UK Visa Application Process in Czech Republic

From 19 March 2014 our new commercial partner Teleperformance Ltd has taken over the running of our Visa Application Centre in Prague.

This was published under the 2010 to 2015 Conservative and Liberal Democrat coalition government

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The Visa Application Centre has moved to:

Krakovska 583/9

110 00 Prague

In addition we are making the following changes to the visa service that we offer:

  • From 16 April 2014 opening hours in the Visa Application Centre are every Wednesday from 09.00 – 13.00.

  • User Pays charges. There will be a charge of £59 to use the Visa Application Centre in Prague. This will be in addition to the visa fee and will be charged in Euros using the consular rate of exchange prevalent at the time. This charge covers the cost of providing the application submission facilities. Applicants must register on the Teleperformance Website, after they have booked their appointment, to pay for their appointment slot and any further additional services required. Prior registration with Teleperformance will also ensure your application is processed quickly.

  • Those applying for EEA Family Member Permit and diplomatic passport holders are exempted from all fees including Prague’s User Fee. Registration with Teleperformance is advisable but not compulsory.

  • The following additional services will be available from Prague. All charges will be payable in Euros using our consular rate of exchange. Further details on all of the services, including eligibility criteria, will be available on the Teleperformance Website when you book your appointment:

  • Priority Visa Service – £100 – allows you to have your visa application placed at the front of the queue by UK Visas & Immigration normally enabling a decision within 3-5 working days

  • Return courier – allows you to receive your decision by courier to your chosen address rather than returning to the Visa Application Centre to collect it. This is included in the user pay fee

  • Applicants have the alternative option of applying at the Decision Making Centre in Warsaw, open every week Monday to Thursday. There is no additional charge for applications lodged in Warsaw.To book an appointment in Warsaw you need to choose POLAND as a Location(not CZECH REPUBLIC) when applying online.

Further details on all of the services, including eligibility criteria, are available on the Teleperformance Website once you have registered.

  • Useful links and contacts

Step by step UK visa application process can be found at Teleperformance Website. Official website of UK Visas and Immigration.

You can check whether you need a visa to enter UK at gov.uk. Guide on supporting documents for most common General Visitor Visa category can be found at gov.uk.

  • Telephone Contact Centre

If urgent,you can call telephone contact centre at +420 234 092 526 or +44 1243 213 285. Please note that there might be a fee for this service. Urgent/Compassionate cases can be escalated to a regional UKVI centre in Warsaw, Poland. Service available in English only.

  • Complaints: CEERegionalECM@fco.gov.uk
  • Refunds: warsaw.worldpay@fco.gov.uk
  • General email address for Warsaw office: warsaw_visamail@fco.gov.uk
Published 3 March 2014
Last updated 17 April 2014 + show all updates
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