World news story

Changes to the UK Visa Application Centre in Abuja

On September 15 the Visa Application Centre will be moving to different premises

This was published under the 2010 to 2015 Conservative and Liberal Democrat coalition government

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On September 15, our new commercial partner for UK visa services, Teleperformance Ltd, will take over the running of our Visa Application Centres in Abuja. The Visa Application Centre will be moving to different premises as follows:

El Yakub House,
Plot 1129,
Zakariaya Maimalari street,
off Herbert Macaulay Way,
Central Business District.
Open - 0800-1600hrs

UK visa customers will continue to complete their applications and pay their visa fee online at UK Visa website before selecting an appointment at their nearest application centre. Hours of operation at the new centre will be 0800-1600hrs. We are making no changes to our customer service standards as a result of this process. We will work closely with our commercial partner to ensure continuity of service during the transition period.

All UK visa applications will continue to be decided by UK Visas & Immigration staff.

The UK remains open for business and these new arrangements will allow us to maintain a world class, competitive visa system to support Britain in the global race. We are listening to the needs of our customers and these changes will improve our service by increasing the number of visa application centres globally and expanding the number of locations and countries where premium services are available.

Published 12 September 2014