From 27 March 2014, Teleperformance Ltd will assume responsibility for visa application receipt in Hungary. A user pay fee has been set at £59.00 (payable in Euros according to the prevailing Consular Rate of Exchange), and agreed by the UK Parliament. The Teleperformance clinic will be located at Regus EMKE, Rákóczi u. 42, 1072 Budapest, and will be open to the public between 09:00 and 13:00 each second Thursday (off peak periods) and weekly during peak periods. Applications will only be accepted where a prior appointment has been made.
The change follows the 30 September announcement of UK Visas and Immigration, part of the UK Home Office that the global contracts for our Visa Application Centres overseas had been awarded to Teleperformance Ltd and VFS Global.
Since September, we have been working with our new Commercial Partners across the globe to plan for and to implement the range of changes that will result from the introduction of these contracts. There will be a transition period during the two months leading up to 1 April 2014 to ensure that the Visa Application Centres are ready in time for the new contracts to take effect.
The procurement of new contracts enables us to increase the number of application points globally and offer improved customer services. These contracts will offer the necessary flexibility to support current and future services and provide a world class customer experience, including through increasing our priority and premium services offerings and moving a number of our Visa Application Centres to more accessible locations.
To increase the number of application points that we currently offer worldwide, and to enhance customer services, we have chosen to change our operating model. We will be reducing our opening hours in some locations where the volumes do not justify a full-time service, and will require customers at lower volume Visa Application Centres to contribute towards the cost of providing this service.
For further information, please consult the Visa Info Services website or call +44 1618 840 644.