Enquiries about telephone services and accessing better speeds and improved broadband connections should be made to your communications service provider.
Complaining about service levels
The level of service a communications service provider provides is a commercial matter and Government has no power to intervene. However, if you feel you have been poorly or unreasonably dealt with as a customer, contact either the Communications and Internet Services Adjudication Scheme (CISAS) or Ombudsman Services.
International Dispute Resolution Centre
70 Fleet Street
London EC4Y 1EU
Tel: 020 7520 3814
Fax: 020 7520 3829
Textphone: 020 7520 3767
Ombudsman Services: Communications
PO Box 730
Warrington WA4 6WU
What DCMS do
We are responsible for broadband policy and delivery. Our ambition is to achieve a reansformation in broadband in the UK by 2015.
Published 28 January 2013