This was published under the 2010 to 2015 Conservative and Liberal Democrat coalition government
Where to go for enquiries about broadband.
Enquiries about telephone services and accessing better speeds and improved broadband connections should be made to your communications service provider.
The level of service a communications service provider provides is a commercial matter and Government has no power to intervene. However, if you feel you have been poorly or unreasonably dealt with as a customer, contact either the Communications and Internet Services Adjudication Scheme (CISAS) or Ombudsman Services.
International Dispute Resolution Centre
70 Fleet Street
London EC4Y 1EU
Tel: 020 7520 3814
Fax: 020 7520 3829
Textphone: 020 7520 3767
Ombudsman Services: Communications
PO Box 730
Warrington WA4 6WU
We are responsible for broadband policy and delivery. Our ambition is to achieve a reansformation in broadband in the UK by 2015.
Factsheet: Complaints about communications service providers
(PDF, 338KB, 3 pages)
Don’t include personal or financial information like your National Insurance number or credit card details.