This was published under the 2010 to 2015 Conservative and Liberal Democrat coalition government
Teleperformance Ltd have now taken over the running of our Visa Application Centre in Tirana
UK Visas and Immigration’s new commercial partner Teleperformance Ltd have now taken over the running of our Visa Application Centre in Tirana. The Visa Application Centre has moved to:
UK Visa Application Centre:
European Trade Centre
Bulevardi Bajram Curri
In addition we have made the following changes to the visa service that we offer:
The Visa Application Centre will be open every Monday to Friday between 0830 and 1600.
User Pays charges. There is a charge of £59 to use the Visa Application Centre in Tirana. This is in addition to the visa fee and is charged in Euros using the consular rate of exchange prevalent at the time. This charge covers the cost of providing the application submission facilities. Applicants must register on the Teleperformance Website, after they have booked their appointment, to pay their User Pay fee and any further additional services required. Prior registration with Teleperformance will automatically populate their registration and tracking software, and will ensure your application is processed more quickly on arrival at the Visa Application Centre.
The following additional services are available in Tirana. All charges are payable in Euros using our consular rate of exchange:
Premium Lounge Service - £90 - This service includes direct access to Teleperformance premium counter where an agent will verify the documents provided, and capture your biometric information in a single location. Hot and cold beverages will be available and there will be a personal attendant during the course of your submission process. There will also be free photocopying (limited quantity), email printing, and computer access
Priority Visa Service – £100 – allows you to have your visa application placed at the front of the queue by UK Visas & Immigration normally enabling a decision within 3-5 working days
Return courier £8.00 – allows you to receive your decision by courier to your chosen address rather than returning to the Visa Application Centre to collect it.
Further details on all of the services, including eligibility criteria, will be available on the Teleperformance Website once you have registered.
If you require further information regarding UK Visa Services, please visit www.gov.uk/visas-immigration
From 1 April 2014 UK visa customers will be able to use our new international enquiry service to find information about the visa application process. The following services are available:
- Email contact service: a web form enables customers to make email enquiries
- Webchat: customers can access a real time webchat with an agent for a charge of £4 a session
- Telephone contact service: speaking to an advisor will cost £1.37 plus the cost of the call. Call costs will vary depending on the call type, the customer’s tariff and local charges.
The service is provided by Hinduja Global Solutions (HGS) working in partnership with UK Visas and Immigration to provide enquiry services to people applying for a visa.