The expected duration of this temporary job is 14 months, working full time during the busy summer months May to October, and 4 hours per day from November to April.
Main purpose of the job
The role of the Consular Assistant is to support the Consular team in Milan in delivering their objectives as well as providing support and assistance to British nationals who find themselves in difficulty.
Duties and responsibilities:
provide first rate administrative support to the Consular team, including the collation and verification of information, responding to postal enquiries and general office duties
attend to British citizens in person, by telephone and by email. Liaise with local authorities. Assist in the issuing of Emergency Travel Documents
The ideal applicant will have the following skills and experience:
proven experience in administration work
ability to work in a target driven and very organised team environment
ability to work under pressure and meet deadlines
accuracy and attention to detail is vital
great interpersonal skills and experience of front-line customer service
fluency in English and Italian, both written and oral
IT skills with a strong working knowledge of MS Windows and Office suite
The position is at LEIV level in a range from I to V, I being the highest. The appointment is subject to security clearance and the successful completion of a probationary period of 3 months. Working hours are 35 per week, from 09.00-17.00 Monday to Friday, with a one hour lunch break, though some flexibility will be expected.
Salary: starting from €1,723.76 gross per month paid 14 times per year.
Income tax: tax arrangements will depend on your nationality.
Social security: the successful candidate will be enrolled in the Italian State Social Security Scheme.
Applications must include a covering letter and CV in English for native Italian speakers, in Italian for native English speakers. Applications should be sent by 11 August to the following e-mail address: ItalyJobAds@fco.gov.uk.
Quoting “LEIV Consular Assistant” and applicant’s “surname” in the email subject line. Applications submitted beyond the deadline will not be considered. Replies will be sent to short–listed candidates only.
Short-listed candidates will be invited to attend an interview in Milan in week commencing 19 August. Those not contacted by then, should assume their application has not been successful.
The FCO and its Embassies overseas is an equal opportunities employer and welcome applications from all suitably qualified people regardless of gender, marital status, race, disability, age or sexual orientation.