Sir Robert Devereux, the Permanent Secretary at the Department for Work and Pensions, announced the appointment on 23 March 2016, of Andrew Rhodes as Director General, DWP Operations.
I am delighted to announce the appointment of Andrew Rhodes. He is an extremely talented public servant, with a wealth of experience leading operations across government.
Andrew Rhodes said:
It’s an honour and privilege to take on the role of Director General, DWP Operations.
The dedication and hard work of colleagues across DWP is something I’ve always been impressed with. I look forward to working with them as we continue to deliver great service to the millions of people across Great Britain.
The Director General, DWP Operations leads a workforce of some 65,000 DWP civil servants, operating from around 900 sites across Great Britain including: jobcentres, contact centres, benefit centres, pension centres as well as co-locations within local authorities and other organisations.
In 2015-16, DWP Operations made payments totalling more than £170 billion.