Consultation outcome

Working age to pension age: service improvements for DWP customers moving onto State Pension

From:
Department for Work and Pensions
Published
1 February 2010
This was published under the 2005 to 2010 Labour government
This consultation has concluded

Download the full outcome

Government response to the consultation

PDF, 61.5 KB, 9 pages

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Detail of outcome

This document sets out the main points made by respondents and provides the government’s response to the consultation.

Original consultation

Summary

This consultation sought responses on proposed changes that will mean that all existing DWP customers will be contacted by the department when they approach State Pension age, instead of having to contact DWP.

This consultation ran from
to

Consultation description

Each year around 175,000 people receiving DWP benefits go on to claim State Pension. To do this, they currently have to make contact with the department and provide all their details afresh when they make that claim.

This consultation sought responses on proposed changes that would mean that all existing DWP customers would be contacted by the department when they approach State Pension age, instead of having to contact us. For some customers, the government would pay their State Pension without requiring a claim, unless that person has decided to defer getting their State Pension.

This consultation is now closed. It ran from 1 February 2010 to 12 March 2010.

Documents

Working age to pension age: service improvements for DWP customers moving onto State Pension

PDF, 150 KB, 26 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.
Published 1 February 2010