Detail of outcome
Transforming DVLA services review of the findings of the DVLA corporate affairs team.
This consultation ran from to
This consultation is about DVLA’s plan to move away from a largely paper-based organisation to a modern, highly efficient, electronic business.
This consultation is about DVLA’s plan to move away from a largely paper-based organisation to a modern, highly efficient, electronic business, providing more online services to motorists and businesses. In addition to providing improvements to the customer experience, this transformation will deliver sustainable long-term savings in line with the government’s commitment to digital services.
The primary objectives of these proposals are to:
- enhance customer services by better aligning customers with existing or new service delivery channels - saving money for DVLA and customers
- increase the use of existing and planned electronic services, supporting the ‘Digital by Default’ agenda and moving away from more costly paper channels
- substantially reduce the cost of the services currently delivered through the network offices and to make a significant contribution, estimated at approximately £20-£30 million each year, to the agency’s plan to deliver efficiencies of £100 million per annum by the end of 2014/15 while ensuring that current quality and accuracy standards are maintained
YouTube: Transforming DVLA services video
Phil Bushby, DVLA HR & Estates Director talks about transforming DVLA services.