Consultation outcome

Transforming DVLA services

This consultation has concluded

Download the full outcome

Transforming DVLA services review of the findings of the DVLA corporate affairs team

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List of respondents: Business and other organisations

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The closure of DVLA local offices – everything you need to know

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Transformation update

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Tax discs - important information

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Transition of DVLA local office services

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Detail of outcome

Transforming DVLA services review of the findings of the DVLA corporate affairs team.

Original consultation

This consultation ran from to

Summary

This consultation is about DVLA’s plan to move away from a largely paper-based organisation to a modern, highly efficient, electronic business.

Documents

Transforming DVLA services

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Impact assessment

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Impact assessment - annex A

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Impact assessment - annex B

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Impact assessment - annex C

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Impact assessment - annex D

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Impact assessment - annex E

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Consultation description

This consultation is about DVLA’s plan to move away from a largely paper-based organisation to a modern, highly efficient, electronic business, providing more online services to motorists and businesses. In addition to providing improvements to the customer experience, this transformation will deliver sustainable long-term savings in line with the government’s commitment to digital services.

The primary objectives of these proposals are to:

  • enhance customer services by better aligning customers with existing or new service delivery channels - saving money for DVLA and customers
  • increase the use of existing and planned electronic services, supporting the ‘Digital by Default’ agenda and moving away from more costly paper channels
  • substantially reduce the cost of the services currently delivered through the network offices and to make a significant contribution, estimated at approximately £20-£30 million each year, to the agency’s plan to deliver efficiencies of £100 million per annum by the end of 2014/15 while ensuring that current quality and accuracy standards are maintained

YouTube: Transforming DVLA services video

Phil Bushby, DVLA HR & Estates Director talks about transforming DVLA services.

Transforming DVLA services.