Open consultation

Strengthening consumer redress in housing


This consultation seeks views on improving redress in the housing sector, including exploring the option of a single housing ombudsman.

This consultation closes at

Consultation description

This consultation seeks views on redress for consumers of housing. It covers the following issues:

  • the current complaints and redress landscape, how it is working and if more can be done to improve it
  • what standards and services should be expected of a redress scheme/an ombudsman
  • how to fill the existing gaps between current services
  • whether a single ombudsman service is needed to simplify access to redress across housing, and if so, what form that should take and what its remit should be


Strengthening consumer redress in the housing market: a consultation

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Ways to respond


Email to:

Write to:

Social Housing Division
Ministry of Housing, Communities and Local Government
Third Floor – Fry Building
2 Marsham Street

Published 18 February 2018