Consultation outcome

Purchasing goods and services: protection of small businesses

This consultation has concluded

Download the full outcome

Detail of outcome

We recognise the concerns over costs and unintended consequences which many respondents raised. We will:

  • consult on whether further protections are needed for micro businesses in non-regulated sectors
  • ensure greater focus on the needs of small businesses through our policy statements to Ofgem and Ofwat
  • ask the UK Regulators Network to consider the protections needed by small businesses across regulated sectors as part of its work in 2016
  • ensure the Small Business Commissioner provides advice and information covering rights when purchasing goods and services

Feedback received

Detail of feedback received

We received 30 responses from:

  • micro and small businesses
  • medium and large businesses
  • business and consumer representative groups
  • trade bodies
  • academics

There were a range of views expressed on the questions asked.

Original consultation

This consultation ran from to


We're asking for evidence on whether micro and/or small businesses are sufficiently protected when purchasing goods and services.


Consultation description

We have extended the deadline for responses until 30 June 2015.

We’re asking for evidence on whether:

  • the current legislative framework for the sale and supply of goods and services to micro and/or small businesses sufficiently protects them
  • there’s a gap in the law

If there is evidence of a gap in the law, we would also like evidence on whether there are:

  • potential impacts on costs and benefits of applying certain consumer protections to micro and/or small businesses
  • other options

We are interested in hearing from:

  • individual firms and their representatives
  • trade bodies
  • research and academic organisations
  • others with experience of analysis in this area

Submissions should be backed up with strong and clear evidence to support any views offered.