Consultation outcome

Introducing a voluntary standard for customs intermediaries

This consultation has concluded

Download the full outcome

Detail of outcome

This consultation, published in June 2023, sought views on the introduction of a voluntary standard for customs intermediaries. HM Treasury and HMRC would like to thank respondents for the comprehensive feedback they provided. 

As a result of this feedback, the government intends to co-design a standard with industry, through a comprehensive and credible process to ensure maximum effectiveness. This process will begin in Spring 2024.


Original consultation

Summary

We welcome views on the proposal to introduce a voluntary standard for customs intermediaries, with the aim of improving the quality of service across the sector.

This consultation ran from
to

Consultation description

This consultation is seeking views on the introduction of a voluntary standard for customs intermediaries. This consultation follows on from the 2022 Call for Evidence: An Independent Customs Regime and the measures complement wider transformational changes at the border that the government has committed to delivering as set out in the 2025 Border Strategy.

This will seek views on:

  • the objectives of a voluntary standard, and what format it could take​
  • how a voluntary standard could be designed and implemented​
  • the potential content of a voluntary standard​
  • training and educational offerings for the intermediary sector, which would support the introduction of a voluntary standard ​

This consultation will be of interest to customs intermediaries, traders (particularly those who use or are considering using a customs intermediary), and any other members of the border industry with an interest in and/or understanding of the customs intermediary sector.

HMRC will be holding webinars regarding this consultation where policy officials will explain further the scope of the consultation and the consultation process. If you would like to attend one of these webinars, please contact HMRC by emailing customsintermediariesconsultation@hmrc.gov.uk.

Documents

Published 5 June 2023
Last updated 7 December 2023 + show all updates
  1. Published outcome and summary of responses to the consultation.

  2. First published.