Consultation outcome

Future of the tariff classification helpline

• From: HM Revenue & Customs, The Rt Hon David Gauke, and The Rt Hon Priti Patel MP
• Published: 26 November 2014
• Last updated: 20 July 2015 — See all updates

This consultation has concluded

Download the full outcome

Future of the tariff classification helpline - Summary of responses July 2015

PDF, 196 KB, 11 pages

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Detail of outcome

In November 2014, the government launched a consultation on the future need for the tariff classification helpline.

This document summarises the main comments received from respondents and outlines the government’s response to these, including details of a change in service delivery from a helpline to an email enquiry service.

The government remains committed to providing support for those customers who need extra help when classifying goods for import or export purposes.

The government is grateful to those who participated in this consultation.

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Original consultation

Summary

Consultation on how HMRC supports customers who need help when classifying goods for import or export purposes

This consultation ran from
9am on 26 November 2014 to 11:45pm on 18 February 2015

Consultation description

HMRC is reviewing the need for the tariff classification helpline service. HMRC needs to explore options for providing future support for business customers that are sustainable for HMRC and provide extra help for those customers who need it. The government would like to gather feedback from people and organisations who use the helpline and are interested in the changes.

Documents

Future of the tariff classification helpline consultation document

PDF, 355 KB, 13 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email different.format@hmrc.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Published 26 November 2014
Last updated 20 July 2015 + show all updates

1. 20 July 2015

   Summary of responses published

2. 26 November 2014

   First published.