Download the full outcome
Detail of outcome
In November 2014, the government launched a consultation on the future need for the tariff classification helpline.
This document summarises the main comments received from respondents and outlines the government’s response to these, including details of a change in service delivery from a helpline to an email enquiry service.
The government remains committed to providing support for those customers who need extra help when classifying goods for import or export purposes.
The government is grateful to those who participated in this consultation.
HMRC is reviewing the need for the tariff classification helpline service. HMRC needs to explore options for providing future support for business customers that are sustainable for HMRC and provide extra help for those customers who need it. The government would like to gather feedback from people and organisations who use the helpline and are interested in the changes.