Consultation outcome

Annex 1: Numerical analysis of responses

Updated 29 February 2024

Applies to England

Statutory consultation on the consumer standards February 2024

As a result of rounding to the nearest whole number, in a small number of cases the total of the percentages will be slightly above or below 100%.

Introduction

1. This annex provides a numerical summary of the responses received to the consumer standards consultation questions.

2. 1,125 responses were received to the consultation. Of these, 977 responses were submitted using the online survey and a further 148 responses were sent directly to the regulator by either post or email. Most of these responses directly addressed the consultation questions posed and are included in the analysis tables and charts presented in this annex. Responses that didn’t answer the consultation questions are only included in Table A and Chart A, which provide a breakdown of the responses received in response to the consumer standards consultation by respondent type. All categorisations of respondent type are taken from the responses supplied.

Table A: Breakdown of responses to the consultation by respondent type

Respondent type	Number	Percentage of total responses
Social housing tenant in rental accommodation	656	58%
Shared owner with a registered provider	25	2%
Other individual	63	6%
Large private registered provider	143	13%
Small private registered provider	42	4%
Large local authority registered provider	85	8%
Small local authority registered provider	13	1%
Stakeholder organisation	51	5%
Other organisation	47	4%
Total responses	1,125	100%

Chart A: Breakdown of responses to the consultation by respondent type

Social housing tenant in rental accommodation	58%
Shared owner with a registered provider	2%
Other individual	6%
Large private registered provider	13%
Small private registered provider	4%
Large local authority registered provider	8%
Small local authority registered provider	1%
Stakeholder organisation	5%
Other organisation	4%

The following tables and charts provide a numerical summary of the responses received to the consumer standards consultation. Some respondents partially completed the survey which accounts for the differences in numbers responding to each question. Percentages have been rounded to the nearest whole number and refer to the percentage of those who answered each question (rather than the total number of respondents to the consultation).

Question 1. Overall, do you agree that the proposed Safety and Quality Standard sets the right expectations of landlords?

Table 1. Overview of responses to Question 1

	Total number of responses	Agree		Disagree
		%	Number	%	Number
Total	1,063	88%	931	12%	132
Social housing tenant in rental accommodation	644	86%	554	14%	90
Shared owner with a registered provider	22	82%	18	18%	4
Other individual	55	69%	38	31%	17
Large private registered provider	138	94%	129	7%	9
Small private registered provider	39	95%	37	5%	2
Large local authority registered provider	82	94%	77	6%	5
Small local authority registered provider	12	100%	12	0%	0
Stakeholder organisation	34	94%	32	6%	2
Other organisation	37	92%	34	8%	3

Chart 1. Overview of responses to Question 1

	Agree	Disagree
All respondents	88%	12%
Social housing in tenant accommodation	86%	14%
Shared owner in tenant rental accommodation	82%	18%
Other individual	69%	31%
Large private registered provider	94%	7%
Small private registered provider	95%	5%
Large local authority registered provider	94%	6%
Small local authority registered provider	100%	0%
Stakeholder organisation	94%	6%
Other organisation	92%	8%

Question 2. Overall, do you agree that the proposed Transparency, Influence and Accountability Standard sets the right expectations of landlords?

Table 2. Overview of responses to Question 2

	Total number of responses	Agree		Disagree
		%	Number	%	Number
Total	1,069	88%	943	12%	126
Social housing tenant in rental accommodation	642	88%	563	12%	79
Shared owner with a registered provider	23	70%	16	30%	7
Other individual	55	66%	36	35%	19
Large private registered provider	137	96%	131	4%	6
Small private registered provider	41	83%	34	17%	7
Large local authority registered provider	85	99%	84	1%	1
Small local authority registered provider	11	100%	11	0%	0
Stakeholder organisation	36	92%	33	8%	3
Other organisation	39	90%	35	10%	4

Chart 2. Overview of responses to Question 2

	Agree	Disagree
All respondents	88%	12%
Social housing tenant in rental accommodation	88%	12%
Shared owner with a registered provider	70%	30%
Other individual	66%	35%
Large private registered provider	96%	4%
Small private registered provider	83%	17%
Large local authority registered provider	99%	1%
Small local authority registered provider	100%	0%
Stakeholder organisation	92%	8%
Other organisation	90%	10%

Question 3. Do you agree that the proposed Transparency, Influence and Accountability Standard accurately reflects the government’s ‘Tenant involvement direction’ to the regulator?

Table 3. Overview of responses to Question 3

	Total number of responses	Agree		Disagree
		%	Number	%	Number
Total	1,015	89%	899	11%	116
Social housing tenant in rental accommodation	610	87%	532	13%	78
Shared owner with a registered provider	21	71%	15	29%	6
Other individual	53	64%	34	36%	19
Large private registered provider	134	98%	131	2%	3
Small private registered provider	39	92%	36	8%	3
Large local authority registered provider	83	98%	81	2%	2
Small local authority registered provider	12	100%	12	0%	0
Stakeholder organisation	32	97%	31	3%	1
Other organisation	31	87%	27	13%	4

Chart 3. Overview of responses to Question 3

	Agree	Disagree
All respondents	89%	11%
Social housing tenant in rental accommodation	87%	13%
Shared owner with a registered provider	71%	29%
Other individual	64%	36%
Large private registered provider	98%	2%
Small private registered provider	92%	8%
Large local authority registered provider	98%	2%
Small local authority registered provider	100%	0%
Stakeholder organisation	97%	3%
Other organisation	87%	13%

Question 4. Overall, do you agree that the proposed Neighbourhood and Community Standard sets the right expectations of landlords?

Table 4. Overview of responses to Question 4

	Total number of responses	Agree		Disagree
		%	Number	%	Number
Total	1,052	85%	893	15%	159
Social housing tenant in rental accommodation	640	86%	551	14%	89
Shared owner with a registered provider	22	64%	14	36%	8
Other individual	53	74%	39	26%	14
Large private registered provider	132	87%	115	13%	17
Small private registered provider	40	75%	30	25%	10
Large local authority registered provider	82	85%	70	15%	12
Small local authority registered provider	12	100%	12	0%	0
Stakeholder organisation	32	84%	27	16%	5
Other organisation	39	90%	35	10%	4

Chart 4. Overview of responses to Question 4

	Agree	Disagree
All respondents	85%	15%
Social housing tenant in rental accommodation	86%	14%
Shared owner with a registered provider	64%	36%
Other individual	74%	26%
Large private registered provider	87%	13%
Small private registered provider	75%	25%
Large local authority registered provider	85%	15%
Small local authority registered provider	100%	0%
Stakeholder organisation	84%	16%
Other organisation	90%	10%

Question 5. Overall, do you agree that the proposed Tenancy Standard sets the right expectations of landlords?

Table 5. Overview of responses to Question 5

	Total number of responses	Agree		Disagree
		%	Number	%	Number
Total	1,055	89%	938	11%	117
Social housing tenant in rental accommodation	638	88%	563	12%	75
Shared owner with a registered provider	23	74%	17	26%	6
Other individual	55	75%	41	26%	14
Large private registered provider	136	96%	131	4%	5
Small private registered provider	39	85%	33	15%	6
Large local authority registered provider	83	95%	79	5%	4
Small local authority registered provider	12	100%	12	0%	0
Stakeholder organisation	31	90%	28	10%	3
Other organisation	38	90%	34	11%	4

Chart 5. Overview of responses to Question 5

	Agree	Disagree
All respondents	89%	11%
Social housing tenant in rental accommodation	88%	12%
Shared owner with a registered provider	74%	26%
Other individual	75%	25%
Large private registered provider	96%	4%
Small private registered provider	85%	15%
Large local authority registered provider	95%	5%
Small local authority registered provider	100%	0%
Stakeholder organisation	90%	10%
Other organisation	90%	11%

Question 6. Do you agree that the proposed Tenancy Standard accurately reflects the government’s ‘Mutual exchange direction’ to the regulator?

Table 6. Overview of responses to Question 6

	Total number of responses	Agree		Disagree
		%	Number	%	Number
Total	999	89%	892	11%	107
Social housing tenant in rental accommodation	604	88%	529	12%	75
Shared owner with a registered provider	22	73%	16	27%	6
Other individual	52	73%	38	27%	14
Large private registered provider	138	98%	135	2%	3
Small private registered provider	34	94%	32	6%	2
Large local authority registered provider	81	96%	78	4%	3
Small local authority registered provider	12	100%	12	0%	0
Stakeholder organisation	26	100%	26	0%	0
Other organisation	30	87%	26	13%	4

Chart 6. Overview of responses to Question 6

	Agree	Disagree
All respondents	89%	11%
Social housing tenant in rental accommodation	88%	12%
Shared owner with a registered provider	73%	27%
Other individual	73%	27%
Large private registered provider	98%	2%
Small private registered provider	94%	6%
Large local authority registered provider	96%	4%
Small local authority registered provider	100%	0%
Stakeholder organisation	100%	0%
Other organisation	87%	13%

Question 7. The proposed Code of Practice is designed to help landlords understand how they can meet the requirements of the standards. Do you agree that the proposed Code of Practice meets this aim?

Table 7. Overview of responses to Question 7

	Total number of responses	Agree		Disagree
		%	Number	%	Number
Total	1,010	86%	871	14%	139
Social housing tenant in rental accommodation	606	88%	532	12%	74
Shared owner with a registered provider	22	77%	17	23%	5
Other individual	53	68%	36	32%	17
Large private registered provider	133	90%	119	11%	14
Small private registered provider	41	73%	30	27%	11
Large local authority registered provider	79	92%	73	8%	6
Small local authority registered provider	12	92%	11	8%	1
Stakeholder organisation	29	79%	23	21%	6
Other organisation	35	86%	30	14%	5

Chart 7. Overview of responses to Question 7

	Agree	Disagree
All respondents	86%	14%
Social housing tenant in rental accommodation	88%	12%
Shared owner with a registered provider	77%	23%
Other individual	68%	32%
Large private registered provider	90%	10%
Small private registered provider	73%	27%
Large local authority registered provider	92%	8%
Small local authority registered provider	92%	8%
Stakeholder organisation	79%	21%
Other organisation	86%	14%

Question 8. Do you agree with our conclusions in the draft Regulatory Impact Assessment?

Table 8. Overview of responses to Question 8

	Total number of responses	Agree		Disagree
		%	Number	%	Number
Total	980	83%	810	17%	170
Social housing tenant in rental accommodation	601	87%	524	13%	77
Shared owner with a registered provider	22	82%	18	18%	4
Other individual	52	64%	33	37%	19
Large private registered provider	126	81%	102	19%	24
Small private registered provider	38	66%	25	34%	13
Large local authority registered provider	75	73%	55	27%	20
Small local authority registered provider	12	92%	11	8%	1
Stakeholder organisation	28	64%	18	36%	10
Other organisation	26	92%	24	8%	2

Chart 8. Overview of responses to Question 8

	Agree	Disagree
All respondents	83%	17%
Social housing tenant in rental accommodation	87%	13%
Shared owner with a registered provider	82%	18%
Other individual	64%	37%
Large private registered provider	81%	19%
Small private registered provider	66%	34%
Large local authority registered provider	73%	27%
Small local authority registered provider	92%	8%
Stakeholder organisation	64%	36%
Other organisation	92%	8%

Question 9. Do you agree with our conclusions in the draft Equality Impact Assessment?

Table 9. Overview of responses to Question 9

	Total number of responses	Agree		Disagree
		%	Number	%	Number
Total	980	89%	877	11%	103
Social housing tenant in rental accommodation	598	89%	532	11%	66
Shared owner with a registered provider	21	76%	16	24%	5
Other individual	51	69%	35	31%	16
Large private registered provider	127	97%	123	3%	4
Small private registered provider	37	81%	30	19%	7
Large local authority registered provider	77	99%	76	1%	1
Small local authority registered provider	12	100%	12	0%	0
Stakeholder organisation	29	93%	27	7%	2
Other organisation	28	93%	26	7%	2

Chart 9. Overview of responses to Question 9

	Agree	Disagree
All respondents	90%	11%
Social housing tenant in rental accommodation	89%	11%
Shared owner with a registered provider	76%	24%
Other individual	69%	31%
Large private registered provider	97%	3%
Small private registered provider	81%	19%
Large local authority registered provider	99%	1%
Small local authority registered provider	100%	0%
Stakeholder organisation	93%	7%
Other organisation	93%	7%