The outcomes and conclusions from the complaints handling procedures for licence holders consultation were released on 30 September 2015.
This consultation ran from9am on 6 May 2015 to
9am on 29 July 2015
Seeking views on new guidance for train and station licence holders about their complaints handling procedures.
This consultation was held on another website.
Seeking views on new guidance, setting out the procedures of complaints handling procedures. The guidance includes:
In October 2013 the Office of Rail and Road took over approval and monitoring of complaints handling procedures from the Department for Transport.
6 May 2015
Office of Rail and Road
Don’t include personal or financial information like your National Insurance number or credit card details.