Collection

Police super-complaints

The police super-complaints system allows designated organisations to raise issues on behalf of the public about harmful patterns or trends in policing.

The police super-complaints system became operational on 1 November 2018.

Please note individuals cannot make super-complaints. Super-complaints can only be submitted by organisations designated by the Home Office. If you have a complaint against the police, please contact the police force in question, or the Independent Office for Police Conduct.

Designated bodies may submit super-complaints for consideration by HMICFRS, the College of Policing and the IOPC, and detailed guidance for doing so can be found below.

Any updates, including any super-complaints received, will be published on this page.

For more information, please get in touch at policesupercomplaint@hmicfrs.gov.uk.

Pending super-complaints

Her Majesty’s Chief Inspector of Constabulary received a police super-complaint on 25 March 2019 from Hestia. It’s about the police response to victims of modern slavery.

Her Majesty’s Chief Inspector of Constabulary received a police super-complaint on 19 March 2019 from the Centre for Women’s Justice. It’s about police use of protective measures in cases of violence against women and girls.

Her Majesty’s Chief Inspector of Constabulary and senior representatives from the IOPC and the College of Policing are now assessing these super-complaints to determine their eligibility for investigation.

Super-complaints being investigated

Her Majesty’s Chief Inspector of Constabulary and senior representatives from the IOPC and the College of Policing have assessed the super-complaint submitted by Liberty and Southall Black Sisters. It is now being investigated.

Designated bodies

A 6-week application window opened on 3 April 2018 for organisations wishing to become designated bodies under the police super-complaints system.

Sixteen organisations demonstrated that they met all of the criteria and were designated by the Home Secretary in regulations laid before Parliament on 25 June 2018.

Guidance

This guidance explains how to make a police super-complaint, and how police super-complaints will be dealt with.

  1. Police super-complaints
Published 25 June 2018
Last updated 29 April 2019 + show all updates
  1. Updated to add super-complaints
  2. Super complaint received from Liberty and Southall Black Sisters.
  3. Super-complaints system is now operational.
  4. Guidance for making a super-complaint published.
  5. First published.