4. After the application

The employer must write to the employee within 14 days of the meeting to let them know what the decision is. This time limit can be longer if they both agree.

Agreeing the application

If the employer agrees, they should give the employee a new contract. The employer should write to the employee within 28 days about this and the date the flexible working will start.

Rejecting an application

The employer’s letter must include:

  • the business reasons for rejecting the application
  • an explanation about how flexible working affects their business
  • how the employee can appeal

Employers can only reject an application for one of the following reasons:

  • extra costs which will damage the business
  • the business won’t be able to meet customer demand
  • the work can’t be reorganised among other staff
  • people can’t be recruited to do the work
  • flexible working will have an effect on quality and performance
  • there’s a lack of work to do during the proposed working times
  • the business is planning changes to the workforce

If the employer doesn’t agree to the request, they must have a meeting with the employee to discuss the reasons.

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