Two relationships of particular importance to health care provision are those between patient and provider, and health worker and employer. This paper presents an analytical framework that establishes the key dimensions of trust within these relationships, and suggests how they may combine in influencing health system responsiveness. The paper then explores the relevance of the framework by using it to analyse case studies of primary care providers in South Africa.
Gilson, L.; Palmer, N.; Schneider, H. Trust and health worker performance: exploring a conceptual framework using South African evidence. Social Science and Medicine (2005) 61 (7) 1418-1429. [DOI: 10.1016/j.socscimed.2004.11.062]