What contribution does service delivery make to building the legitimacy of the state in the eyes of its citizens?
This synthesis report provides an overview of a one-year research project which explored the contribution played by service delivery to state-building and peace-building processes, specifically asking: What contribution does service delivery make to building the legitimacy of the state in the eyes of its citizens? The report first gives a brief background to the overall research programme, then goes on to present a summary of the key findings and evidence from the fieldwork conducted in Nepal, Rwanda and South Sudan. It closes by drawing conclusions resulting from analysis of the findings from the fieldwork linking these where relevant to the original literature review undertaken for this research.
Ndaruhutse, S; Dolan, J.; Pearson, N.; Talbot, C.; Mansoor Ali; Ramesh Bohara; Kayijuka, G.; Musoke, S.; Scott, R. Synthesis research report. State-building, peace-building and service delivery in fragile and conflict-affected states. CfBT Education Trust, Reading, UK (2012) 29 pp.