The successful implementation of a computerized road management system (RMS) depends on the interaction of three fundamental components: Processes, People and Technology. If any of these components are lacking, the system will not be successful. The best technology in the world will ultimately fail if implemented in an environment where there are no people to run it, or where the processes are not in place to utilize it. This is the report of a project conducted to identify factors that have contributed to the successful implementation of an RMS. The objective is to use these key components of success to help ensure better future implementations. These key components should be reviewed prior to preparing specifications or Terms of Reference for future projects, and specific steps should be taken to address them during implementation.
World Bank, Washington D.C., USA. 111 pp.