Equitable access to essential public services is vital for human development, inclusive growth, and tackling persistent inequality. This topic guide provides an overview of the best available evidence on inclusive service delivery. It includes lessons from cases where aid has been effective at addressing weak front-line incentives, where services have been delivered in very difficult environments, or where access has been expanded equitably over time.
Mcloughlin, C.; Scott, Z. Service delivery: Topic guide. Governance and Social Development Resource Centre, University of Birmingham, Birmingham, UK (2014) 27 pp.