Service delivery: Topic guide

Thisguide provides an overview of the best available evidence on inclusive service delivery

Abstract

Equitable access to essential public services is vital for human development, inclusive growth, and tackling persistent inequality. This topic guide provides an overview of the best available evidence on inclusive service delivery. It includes lessons from cases where aid has been effective at addressing weak front-line incentives, where services have been delivered in very difficult environments, or where access has been expanded equitably over time.

Citation

Mcloughlin, C.; Scott, Z. Service delivery: Topic guide. Governance and Social Development Resource Centre, University of Birmingham, Birmingham, UK (2014) 27 pp.

Service delivery: Topic guide

Published 1 January 2014