Review of Impact and Effectiveness of Transparency and Accountability Initiatives. Annex 1: Service Delivery.
This Annex to the main report examines initiatives that are explicitly oriented towards monitoring and demanding accountability for performance in services that are widely accepted as entitlements (either ‘hard’ entitlements through laws or ‘soft’ ones through government rules or widely accepted norms).
Institute of Development Studies (IDS), Brighton, UK. 22 pp.